Industry Expertise

Enough of the Band-Aid Solutions: Command Center is the Fix

As an Account Executive, I learn a lot about the challenges that security leaders face. It’s my job to ask the right questions, understand where opportunities exist, and determine whether HiveWatch can be used to tackle to take them. 

What I’ve learned in the last few months – and during our time at ISC West this year – is that there are a lot of band-aid solutions out there that are doing a disservice to security teams. 

And here’s where I make the bold claim: HiveWatch® Command Center is everything you need to run your security operations. Here’s why:

Challenge: Tracking incidents in spreadsheets (think: Google Sheets, SmartSheet, Excel, etc.)

Opportunity: At the end of the day, when you’re tracking anything through a spreadsheet – even cloud-based – the manual nature of the oversight can mean less intelligence and more difficulty searching for specific incidents. It takes more manual effort to upkeep, draw insights from, and communicate findings effectively across multiple teams.  

The real cost of highly manual processes is the time and money spent on redundant tasks. The issue is that this lack of streamlined management is inefficient and doesn’t allow businesses to scale their security programs effectively (more on that later).

Challenge: From site-to-site, there’s no data around program trends.

Opportunity: We know that budgets are tied to value. And many departments struggle to articulate return on investment without data-driven insights around the value of technology investment, resource allocation, etc. This worsens if data is siloed around specific locations – without being shared across departments or physical sites.

Challenge: Highly manual processes across the security team.

Opportunity: GSOC operators typically have to navigate a dozen software applications to triage an incoming incident. Security leaders are using a lot of different technologies to cover various parts of their program. For operators, vacillating between these programs – a process known as context switching – is a huge productivity killer for these operators. For example, going from an alarm that comes in from an intrusion platform, opening a video camera platform to look at the specific location, then opening a document that tells you what to do next (if it’s not known), then finding the right people in the right location to contact – the entire process takes time and effort, slowing response times and prolonging response in the process. No wonder there’s so much operator turnover!

Centralized repositories of security-related program information, including contact information, floor plans, emergency response numbers, and standard operating procedures helps to automate this process and streamline response in a way that creates efficiencies across the security program. The future is interoperability, not point solutions.

Challenge: Communication is hindered, broken across mediums. 

Opportunity: There are a few crisis points I’ve heard from companies – one of which is the lack of communication that exists between security leaders, GSOC operators, and their field resources – like security guards. Some teams find out about security incidents via google alerts about their own companies. When you don’t know what’s happening at a certain site, don’t have accessible escalation protocols, and are scrambling to contact the correct local emergency responders, it’s impossible to act with urgency. 

A single platform that stores and facilitates all this  communication empowers security teams to stay in lockstep. Security response is further streamlined when the correct field resources and emergency responders are contacted immediately. All in all, it’s the visibility of security data across multiple teams like Facilities, HR, Legal, Safety, etc that creates an atmosphere of shared knowledge and proves business enablement by the security team. 

The real cost of sub-par, manual solutions

Ultimately, the real cost of sub-par, manual solutions includes lack of visibility and understanding about the functionality of your security program. And what we’re realizing – and working toward – is that it doesn’t have to be this way. Having a centralized home base for your security team to collect and disseminate information about threats is what’s going to make the business feel like it’s easier to protect people and assets. 

The HiveWatch® Command Center assists the security team in detecting, triaging, responding, and investigating security incidents, while offering a scalable option for organizations as they grow. It streamlines field resource-to-operator communications, centralizes the storage of standard operating procedures, optimizes incident workflow, and aids in incident management and response, ultimately helping security teams work more efficiently with less effort.

"Ultimately, the real cost of sub-par, manual solutions includes lack of visibility and understanding about the functionality of your security program."

Learn more about Command Center here or schedule a 1:1 demo with the team here.

Topics: Command Center

Katie Hathaway
Katie Hathaway

Katie Hathaway is an Account Executive at HiveWatch, where she also serves as comic relief (having joined the company after establishing a career as a comedy writer). Calling on her background in comedy production and writing, Katie brings a unique blend of creativity and humor to solving other people's problems – especially when it comes to the challenges around security inefficiencies.


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