4 Questions to Ask About Technology Investments

Choosing the right security stack for your organization is similar to the hiring process. 

Each candidate must be evaluated by both the value they would bring to the organization as well as based upon the organization’s current and future needs. You wouldn’t hire a candidate solely based on their qualifications without considering how they fit into your team's dynamics and long-term goals. Similarly, selecting the tools to build your security tech stack solely based on their features without evaluating their compatibility with your organization's existing infrastructure could lead to an operational breakdown.

So what should you consider? Here are four questions that need to be answered before making an investment in new technology. 

What kind of organization is this?

This answer can be broken down into two categories: high complexity or low complexity. 

Organizations with high complexity often have extensive technologies, large sizes, and multiple locations, leading to numerous manual security processes despite the presence of automation tools. This complexity can result in increased administrative overhead, operational inefficiencies, and a greater potential for errors, especially when integrating various technologies. Such organizations may face challenges in enacting change due to segmented teams and facilities, making it crucial to prioritize integration, scalability, and identity management within their security tech stack.

In contrast, organizations with low complexity tend to have fewer endpoint devices and can implement essential security measures like access control and surveillance more straightforwardly. These solutions are typically easier to manage and scale as the organization grows. The decision-making process is more streamlined, allowing for quicker deployment of new technologies. Compliance levels also play a critical role, with highly compliant organizations adhering to strict regulations, while those with low compliance enjoy greater flexibility but may struggle with standardizing security protocols across various locations.

What risks are present in the organization?

When building or making significant changes to a security tech stack, the most crucial step for an organization is to conduct a risk assessment. Skipping this because of cost concerns can lead to an inadequate focus on critical security needs. A comprehensive risk assessment helps identify high-value assets and specific risks that may not be covered by generalized security frameworks, ensuring that the security measures in place are well-suited to protect against particular threats. For instance, industries like warehousing with unique risks from dangerous machinery require tailored technologies to safeguard both personnel and equipment.

A tailored approach is necessary, as different organizations and locations face unique threats. The risks faced by warehouses differ significantly from those in schools or government buildings. Additionally, organizations with international outposts may encounter distinct security challenges compared to those based solely in one region. During political unrest, specific locations like government buildings or retail stores may be targeted, while vehicle ramming incidents often occur at airports or temporary events. Organizations must consider their unique risk profiles, employ adaptable solutions, and use social listening, situational awareness, and strategic foresight to anticipate and mitigate potential threats effectively.

Where is my organization today and where are we going?

Beyond analyzing risk factors, it's crucial to assess the current state of your organization. Consider factors like permanent infrastructure, as your organization may not invest in technologies incompatible with existing systems or those that can't be cloud-deployed. Geographic limitations, such as a remote location lacking high-speed internet, can also restrict technology choices. Additionally, the lifecycle of your current security tech stack matters; whether systems are nearing end of life or have recently seen significant investment, it's essential to consider how to extend their value rather than hastily replacing them.

The scale and scope of your security tech stack will also depend on your organization's budget and investment focus, whether it's more CapEx or OpEx oriented. 

Understanding financial constraints helps prioritize investments that maximize security and operational efficiency. Planning for the future state of the organization is equally important. For instance, if new locations are anticipated, ensure the security tech stack is scalable. Additionally, while a fully cloud-based operation offers benefits, it can also strain internet resources, potentially affecting the performance of other systems.

"When planning your organization's security tech stack, it's vital to consult key departments to ensure a comprehensive approach."

What does the rest of my organization need?

When planning your organization's security tech stack, it's vital to consult key departments to ensure a comprehensive approach. The information technology (IT) department should be involved early to align new security technologies with existing IT infrastructure and cybersecurity policies, ensuring they don't introduce new vulnerabilities. They can provide guidance on whether solutions should be cloud-based, on-premises, or hybrid, and confirm that proposed applications have undergone necessary security testing. 

Similarly, consulting with the legal department is crucial, especially for highly compliant organizations, to ensure all solutions meet regulatory and industry standards, reducing liability risks.

Human resources (HR) also plays a significant role, focusing on privacy policies and user experience while potentially benefiting from the automation of workflows through physical security technologies. For instance, a visitor management system can streamline reception tasks, allowing staff to focus on customer service. 

Engaging these departments not only increases compliance and organizational buy-in but can also transform security from a cost center into a value driver. Solutions that provide additional business intelligence, such as access control data for facilities management or video analytics for marketing insights, can enhance operational efficiency and decision-making across the organization.

If you’re looking to build your physical security technology stack, consult our latest guide to help you with some of the key questions you should ask your vendor, what a successful tech stack looks like, and more. Download it here.